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Phone number: +61 (0) 2 8905 8780* or
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Australia but outside Metropolitan Sydney on 1 300 72 70 72*
Fax number: +61 (0) 2 9901 3133

Opening Hours:
Mon - Fri 09:00 - 18:00 (EST) In the unlikely event that you have any complaints about the hotel or facilities these must be raised directly with the hotel management during your stay. Any issues that could not be resolved satisfactorily must be notified to octopustravel in writing or by email as soon as possible and we will abide by the following time-scales:

(i) an acknowledgement sent within 3 working days
(ii) a progress update within 10 working days
(iii) a substantive reply and conclusion within 14 working days
*Calls may be recorded

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If you wish to make any changes or cancel your booking you should con tact the property directly. You’ll find their contact details on your booking confirmation email.

Please bear in mind that any change to your reservation will be subject to the property’s availability and booking conditions.

Cancellations should be made at least 48 hours before your arrival date, unless it specifically says otherwise in the property description. Also please be aware that the 10% deposit is non-refundable.

We don’t take reservations by phone or email. In order to make a booking, all you have to do is use the search box above to enter your dates and the destination that you wish to travel to.

This will bring up the availability and price of a selection of properties listed with us that have space for the dates you need.